"Widespread shortfalls" in management of service at Leeds care home deemed "not always safe" by inspectors

John Sturrock - on Walter Crescent, Richmond Hill - is a care home providing personal and nursing care to up to 40 people, some of whom were living with long term mental health conditions and some who were living with dementia.

During a September 2021 visit, inspectors from the Care and Quality Commission (CQC) discovered "a closed culture developing at the service".

Several events, including safeguarding incidents, had "happened at the home" according to report published by the CQC on December 30.

Most had been appropriately reported, but in the course of this inspection, inspectors "asked the provider to report another two safeguarding incidents that had not previously been identified as such".

Known risks to people's care and the management of behaviour considered challenging was not managed well, inspectors said.

Kevin Martin is the Director of Thomas Owen Care Ltd which runs the home.

He said it had been a "very difficult two years" coping with the Covid pandemic and said Thomas Owen Care Ltd were "very disappointed" with the findings of the report.

The CQC inspection ranked the home in five areas - safe, effective, caring, responsive and well-led.

Inspectors said the home "requires improvement" in safe and effective areas.

Caring and responsive were ranked as good.

However, the 'well-led' category was deemed 'inadequate' - the lowest rating possible.